FAQ

Ordering & Shipping

Q: Do you offer free shipping?
Eligible U.S. orders ship free. The header bar states the current offer. The amount on the product page is the amount you pay for the item itself.

Q: How long will it take for my order to arrive?
We pack in 1–2 business days. U.S. carriers usually deliver in 3–5 business days after that.

Q: Can I track my order?
Yes. Tracking is emailed once the box leaves Brooklyn.

Q: Which payment methods do you accept?
Credit card at checkout. Totals are in USD.

Returns, Refunds, & Guarantee

Q: What is your return policy?
DC ShoesG 30-day unused-return window. Start with [email protected].

Q: How do I start a return?
Email the order number. We send a label when the return is eligible.

Q: Do I have to pay for return shipping?
Eligible returns are free.

Q: How long does it take to get my refund?
1–2 days to inspect, then 7–10 days for the card credit.

Product & Quality

Q: What does “DC ShoesG Quality” mean?
Photos, prices, and specs on each product page are the pair you receive. Color and size pickers sit next to Add to cart and Buy Now.