FAQ

Last updated: October 1, 2026

Orders & Payment

Q: What payment methods do you accept?
Credit and debit cards at checkout. Totals are in USD. See Payment Policy for card details.

Q: Can I modify or cancel my order after it has been placed?
Write [email protected] as soon as you can. If the box has not been packed we will try to change it. Once it is with the carrier, a return after delivery is the path.

Q: When will I be charged for my order?
The card is charged when you place the order.

Shipping & Delivery

Q: Where do you ship?
Addresses in the contiguous United States. We do not offer international shipping at this time.

Q: How long does processing take?
1 to 2 business days, Monday through Friday, excluding federal holidays.

Q: How long does shipping take?
Standard delivery is usually 3–5 business days after dispatch.

Q: How much does shipping cost?
Eligible orders ship free, as shown in the header. There is no extra line for standard U.S. delivery on qualifying orders.

Q: How can I track my order?
A tracking number goes to the email you used at checkout once the box leaves our bench.

Returns & Refunds

Q: What is your return policy?
30 calendar days from delivery for unused items in original packaging.

Q: Are there any items that cannot be returned?
Worn, washed, or damaged pairs, gift cards, and final-sale notes on a product page.

Q: How do I start a return?
Email [email protected] with the order number. We send authorization and a label when the return is eligible.

Q: Do I have to pay for return shipping?
Eligible returns are free. No restocking fee.

Q: How long does it take to get my refund?
We inspect in 1–2 business days after the parcel arrives. Card credits usually post in 7–10 business days.

Q: What should I do if I receive a defective or wrong item?
Photograph the issue and write [email protected]. We replace or refund the pair.